FAQ

FORUM DATES AND TIMES
9am-6pm
SATURDAY, APRIL 4
SUNDAY, APRIL 5
10am-5pm

\\FOOD

Is there food available at the show?

    >Yes.  We have both a snack bar and a sit-down cafe offering a wide range of cuisine and

      beverage.  There is also a wide array of local restaurants for evening dining.

\\ON-LINE TICKETING

If I buy my tickets on-line, are they mailed to me?  

    >Tickets are not mailed.  If tickets are purchased on-line, simply bring a copy of your

      receipt to the advanced sales window to receive your admission.

\\SHOW DAY TICKETS   

Are tickets available at the door?   

    >Tickets are available both days at the door.  Tickets are the same price whether bought

      on-line or at the door. 

\\PARKING

 Is there parking?

   >Yes, there is free unlimited parking.   Note that there are two lots, upper and lower.  

\\HOTELS

If I attend both days, where can I stay?

   >There are a wide variety of nearby hotels. Here are some of our favorites.

 CROWNE PLAZA SUFFERN 

 

 SHERATON CROSS ROADS 

\\HANDICAP ACCESS

 Is there handicap access?

    >Yes, all areas are 100% handicap accessible.  Handicap parking is available close to the

      entrance. 

 

\\CAMPERS 

Is there a place to park my camper?

   >Yes, campers are welcome, however there are no hook-ups for campers. Please locate 

      your camper in the lower parking lot closest to the Viola Rd entrance. 

 

\\RAFFLE AND DOOR PRIZES 

Do I need to be present to win raffle prizes or door prizes?

    >Winning raffle prizes will be sent to you, however you must be present if your name is

      called for a door prize.  Door prizes not claimed on that day will be forfeited. 

 

 

\\REFUND POLICY

I bought my tickets on-line and now I cannot go.  Can I get a refund?

     >Sorry- there are no refunds for tickets purchased on-line or for unused tickets. 

 

 

\\CHILDREN

 Can I bring my children to NEAF?

     >Absolutely, children are welcome and we have many great activities including

       planetarium shows, crafts and our astroSTEM Project.  However, children cannot be left

       unattended, a parent or guardian must be present at all times.  

 

 

\\TRAVEL OPTIONS

How do I get to NEAF?

     >NEAF is held on the college campus of the RCC State University of New York (SUNY)

       located at 145 College Road, Suffern, NY.  Just 30 min north of NYC, it is easily reached

       via the Palisades Parkway to exit 9W.   Take NY State Thruway West to exit 14B and then 

       follow the signs. 

How do I get to NEAF using public transportation?

     >Public transportation is available from NYC via train from Penn Station or Bus from Port

       Authority.  For TRAIN:  Take train from Penn Station to Secaucus Junction New Jersey. 

       From Secaucus Junction take NJ Tarnsit or MetroNorth to Suffern NY station.    

       For BUS: Take Coach USA/Shortline bus to Suffern, NY.  The RCC Campus and the NEAF

       Expo is located approximately 4 miles from the Suffern train and bus stations and is 10

       min drive via taxi or Uber.  The campus address is 145 College Road Suffern, NY. 

What if I'm flying? 

     >We recommend flying to Newark Liberty International Airport (EWR) as it offers the

       easiest access and least traffic to NEAF.  From Newark Liberty International, take the

       Garden State Parkway to the NY State Thruway West.  Take exit 14B and follow the signs.

       NEAF is located 46 miles North of Newark Liberty airport with a drive time of

       approximately 49 min.

 

 

\\PETS

Can I bring my pet to NEAF?

     >We love pets too, but sorry, only service animals are allowed. 

 

 

\\ATMS

Is there an ATM on site?

      >Yes. An ATM is available on-site located on the 2nd floor outside of the main theater. 

\\SMOKING

Is smoking or vaping allowed in or around the show?

     >NEAF is held on a state run college campus and it has been designated as a smoke free 

       environment.  Cigarettes, pipes, cigars and electronic cigarettes are not allowed on 

       campus grounds. 

 

 

\\WRISTBANDS

Can I exit the show and  then return?

     >Wristbands will be issued at the main ticketing area and must be worn at all times.  It will

      be used as your method of reentry.  Lost or removed wristbands must be replaced at full 

      cost  of admission. 

 

\\ENTRY & SECURITY

Where is the entrance to NEAF?

    >Entry to the show is through the main ticketing area located on the second floor of the

      Arena and is accessible directly from the upper level parking area located on the

      College Road side of the campus or up the stairs from the lower parking area located on

      the Viola Road side of the campus.   You will be issued a wristband at the ticket window. 

      Anyone not entering through the ticketing area will be stopped by security.  Anyone

      found without a wristband or proper ID will be removed from the premises.  Lost or

      removed wristbands must be replaced at full cost  of admission. 

 

\\ALCOHOLIC BEVERAGES 

Are adult beverages allowed or available at the show?

     >The show is held on a active college campus.  Alcoholic beverages are not allow or sold

      on the premises. 

 

 

\\WEATHER

What happens in the event of bad weather?

     >NEAF is held regardless of weather conditions.  Sorry, there is not a rain or snow date.

      Tickets are not refundable regardless of weather conditions. 

 

     

\\PHOTOGRAPHY 

Can I take pictures or videos at NEAF?

     >You may take photos and videos throughout the Arena area, however flash photography

      and videos are expressly  forbidden in the main theater.  Photography and video is also

      restricted in VIP areas and the theater Green Room. 

\\THESE ITEMS ARE PROHIBITED

What can't I bring?

     >Drugs, alcohol, and firearms.  Concealed weapons of any kind are prohibited on the state

      operated property.  Anyone caught with any of these items will risk having 

      them confiscated as well as risk being removed from the event by security.  

\\STILL HAVE QUESTIONS?

     >Email the NEAF team at: NEAFteam@NEAFexpo.com 

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